Dispute and Chargeback management

Fireantpay Dispute & Chargeback Management Solution

A comprehensive, end-to-end dispute resolution system that empowers merchants to proactively manage every stage of the dispute lifecycle — from early prevention to efficient resolution.
With Fireantpay’s advanced tools and industry integrations, merchants can address disputes before they escalate, minimize financial losses, and maintain full compliance with card scheme requirements.

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Chargeback Alerts: Prevent Disputes Before They Happen

Fireantpay integrates deeply with Visa Verifi and Mastercard Ethoca, enabling real-time dispute alerts and resolution before a chargeback is officially filed by the cardholder.
By intercepting potential disputes early, merchants can manage high-risk orders more effectively and significantly reduce the operational and financial impact of fraud and customer complaints.

Quick and easy dispute resolution

Our unified dispute resolution tool eliminates both Visa and non-Visa chargebacks by proactively initiating a cardholder credit to transaction disputes before a chargeback is triggered.

Delayed decisioning

Cardholder Dispute Resolution Network (CDRN)

Drive call center operational costs down with merchant-initiated decisioning. Merchants have 72 hours to initiate a cardholder credit to resolve Visa and non-Visa transaction disputes before a chargeback is filed.

Auto-decisioning

Rapid Dispute Resolution (RDR)

Optimize your dispute prevention strategy with auto decision technology to eliminate disputes with low recovery rates. Merchants can automatically resolve Visa disputes with a customizable decision engine that instantly credits the cardholder before a chargeback is initiated.

Ethoca Alerts

Ethoca Alerts is a collaborative tool that connects merchants, acquirers and issuerstogether to share fraud and dispute data, enabling a faster dispute resolution processthat reduces the need for chargebacks altogether.

Prevent more chargebacks

By sharing fraud and dispute data from issuers in near-real-time, Ethoca Alerts enables merchants to quickly respond to potential chargebacks by stopping order fulfillment, refunding the purchase, and effectively stopping the need for chargebacks altogether. For merchants and issuers alike, this speeds up the dispute process and not only gives customers a better experience, but also reduces the operational costs associated with chargeback management.

How It Works: Rule-Based Smart Dispute Engine

Powered by an intelligent decision engine, Fireantpay’s system automatically evaluates and resolves disputes based on customizable business rules, improving efficiency while reducing manual workload.

Why Choose Fireantpay for Dispute & Chargeback Management?

Flexible Integration Options
Easily integrate Fireantpay’s dispute system into your existing infrastructure or use our intuitive dashboard for fast, standalone deployment—adaptable to your technical environment.
Automated Resolution, Lower Operational Costs
Our built-in decision engine processes dispute cases based on predefined rules, enabling hands-free resolution that minimizes manual intervention and reduces labor costs.
Faster Response, Reduced Losses
Leverage real-time alerting to act swiftly on risky transactions. Prevent fulfillment of flagged orders and reduce downstream chargeback losses at the source.
Lower Chargeback Rates, Enhanced Compliance
Resolve disputes instantly upon customer inquiry to the issuer, significantly lowering chargeback rates and mitigating compliance and reputational risks.
Real-Time Detection and Intelligent Prevention
Utilize our identity verification and fraud monitoring tools to detect high-risk behavior early and stop disputes before they escalate.